Success Story: Duffie's Copier Consultants

A Quick Tale of Transition to Red Falcon


Ron Sprouse,
Duffie's Copier Consultant

Like many Britannia dealerships, the owners of Duffie's Copier Consultants in Forest City, North Carolina, were hesitant to make the move to Red Falcon® software. And, like many Britannia dealers, Duffie’s found that despite concerns about the transition and file conversion process, the transition was actually very easy.

According to Ron Sprouse, jack-of-all-trades and implementation coordinator for Duffie’s, after going through introductory webinars and getting files converted, Duffie's made the transition in just one day.

"I could not be more pleased with the training and support we received," said Sprouse. "Any problems that came up were solved very promptly and we had no loss in service or sales during the transition."

Proof Positive
After using Red Falcon for several months, Sprouse concluded that the majority of operations performed in Red Falcon were easier than in Britannia.

"Even though we are a new user to Red Falcon, our experience has been excellent," said Sprouse. "With many available resources, overall Red Falcon software is simple and easy to understand. We are very pleased that we made the move to Red Falcon.”