We View Our Customers As Partners
ECi loves helping our customers improve their businesses, attain their goals and continue to grow. Read about real customers' experiences to learn how DDMS can provide the solutions you need.
“PlanetPress has made it possible for AAA to do what is essentially one-on-one marketing to our customers.”—Gail Munekawa, AAA Business Supplies & Interiors
“Technology is the number one thing that affects our business, and from their ecommerce solution and inventory management through to accounting and customer service, we rely on DDMS to keep our dealership healthy and help us take care of customers." —Bert Light, Artlite Office Supplies
“We were one of the first dealers to use DDMS over 20 years ago, and it’s played a key role in supporting our growth ever since.”—Lyle Dabbert, President & CEO, Brown & Saengar
From the first day Complete opened for business back in 2003, it’s been a client of the Premier Account Management service from DDMS.
“Our DDMS system was one of our first purchases when we opened the business and it’s been critical to our growth over the past 13 years. DDMS allows us to truly manage our diverse supplier base more effectively."—Fabricio Morales, Owner, FM Resources
Web Consulting Services has made a huge difference in Herald Office Solutions' ability to compete with Staples, Amazon and other big box players.
“DDMS has been able to meet our needs in maintaining our current position and allowed us the flexibility to explore new business ventures and customer bases.” —James Foxworth, Director of Operations, Herald Office Solutions
“DDMS has really improved short buys for us. It has allowed us to function much faster and to facilitate orders faster. Day-to-day ordering is seamless.”—Annette Engel, VP & Senior Purchaser, Joe Ragan's Coffee
After nearly 40 years in the janitorial supplies industry, Nanda Laniado knows one thing for sure: business is complicated enough without having to worry about a super-complex computer system to keep things running smoothly and profitably.
Ask Bill Bell of Lititz Office Products (LOP) about DDMS and its importance to his dealership, and he doesn’t have to think too long about the answer. “It’s absolutely key to all we do,” he says. “The program is without a doubt the best thing that has happened to our business in the past few years, and it’s played a critical role in helping us grow and become more profitable.”
“One of the things that has come with time is DDMS has evolved into a very good office furniture program. There is a lot of flexibility in it."—Cari Marshall, Owner, L&M Office Furniture.
The biggest challenge any dealer faces on the technology front is just being able to stay ahead of the curve. DDMS plays a key role in helping us do that.” —Tracy Michel, Controller, Price Modern
“I look at our DDMS system as if it is a key employee and it’s been integral to our success over the past five years.”—John Hauptstueck, Owner, Rosa's Office Plus, Richmond, IN
Managing significant growth would be a challenge for any organization but, fortunately, says Senior Vice President of Operations and Technology, Jeff Schroeder, The Supply Room runs its business on the DDMS system from ECi Software Solutions and it has proven more than equal to the task.
Watch how the Supply Room found the right software to run their business!
"You can’t compete without near state-of-the-art technology today and if you’re not willing to invest to keep up when it’s necessary, you’re going to fall behind very quickly."—Joe Danizio, Owner, Union Office
Learn how Union Office gets more done with ECiCloud for DDMS!
"There’s no way dealers can market their businesses the way they did 10 or even just five years ago. The focus today has got to be on the complete technological consumer experience." —Rob Mallin, President, Village Office Supply
"DDMS allows me to run my business and focus on sales instead of on solving software problems." —Derek Hartsfield, Gazillion Office Products
“The new (product) substitution program is a huge plus. It saves time, works so much more smoothly and will help us increase our margins and sales of our preferred vendors’ products dramatically.” —Rob Turula, IT Manager, Warden's Office Products
Watch this short video now to hear some of the reasons why John Hauptstueck of Rosa's Office Plus thinks operating in the ECiCloud helps him run a more efficient business.
Watch this short video now to hear some of the reasons why John Hauptstueck of Rosa's Office Plus thinks DDMS helps him run a more efficient business.
Learn why Avi Levy, Principal/General Manager at Star Office Supplies, uses DDMS to manage and grow his business!
"With DDMS, you’re part of a network of dealer users and you can always call up a friend and share ideas.”
Michael Winkler, owner of Worksmart, not only has a disaster plan he’s confident about but says moving to ECiCloud for DDMS has strengthened his dealership in several key areas.