Premier Account Management
Our highest level of support
Premier Account Management
Our highest level of service and support for DDMS® and DDMSPLUS™ software users provides an experienced consultant to help you:
- Identify operational and efficiency improvements
- Develop and implement custom programs
- Implement new software features
- Arrange for ongoing training
A proactive approach
Premier Account Managers take a proactive approach that helps you stay on the cutting edge of technology and business practices. Your Premier Account Manager will review your business goals with you, help you develop and execute a plan to meet those goals, and follow up with yearly visits to identify additional improvements.
Your Premier Account Manager also serves as a single point of contact for all of your technical support questions, helping you identify and resolve any issues you may experience.
And when you implement new software—whether it’s a new feature, a version upgrade or a piece of custom programming—we don’t wait for you to call us with a problem. Your Premier Account Manager stays in contact with you to make sure things are running smoothly. It’s like adding a consultant to your staff.
Premier Account Management features
- A senior account manager to serve your account
- A plan of action that is tailored to your business and evolves with your needs
- One two-day, on-site consultation each year—a $3,000 value! (Travel and per diem extra.)
- Direct access to your premier account manager—telephone extension, mobile number, and e-mail address
- One point of contact for all technical support and customer service
- Technical support personalized for your business
What dealers say about Premier Account Management
“The Premier Account Management service from DDMS provides us with what we pride ourselves
on providing our customers' best-in-class service, the ability to come to the table with solutions
to the challenges we face and out-of-the-box thinking to get us to where we need to go.”
“Our company has been with ECi for over 17 years, and considers them to be a valuable partner in our business. Brown & Saenger has been in business over 113 years, which should mean we are a traditional business product company, and set in our ways – far from it. Being creative, innovative, and on the edge of technology has been a key to our growth and success. We attribute a great deal of this to the constant improvements in the development of ECi's software, and listening to the independent dealers’ needs in the marketplace.
“However, with growth come challenges and the need to find avenues that will be more efficient and cost effective. We have grown from one location to five locations in only three years; needless to say, we have had growing pains. When we heard about Premier Account Management, we knew it was exactly what our company needed. What better than to have a limited number of dealers assigned to an experienced DDMS consultant who will get to know you and your company, and help you meet the strategic goals you have set?
“With Premier Account Management, it’s almost as if we have added an executive-level employee – one who understands the unique way that we do business, and can at the same time take an objective look at our processes and show us better ways to do things – ways that save us money.
“Our Premier Account Manager is more than just someone to call if we run into problems. He can prescribe additional training, expedite development issues, or walk us through technical difficulties until a problem is solved. The ECi Premier Account Management program is definitely a proactive partnership, and great for our business.”
“We have been on Premier Support for several months. It’s been great having a dedicated and knowledgeable team that is familiar with our account and can provide us with immediate assistance. It has helped us implement new features, and resolve any existing issues, much more rapidly.”